Lead Service Technician

Position Summary

Lead Service Technicians are experienced technical professionals responsible for leading service teams in the maintenance, repair, and installation of power systems, UPS systems, batteries, and DC power equipment. They provide technical expertise, mentor junior technicians, and ensure high-quality service delivery to customers.

Key Responsibilities

Lead service technician teams in performing preventive maintenance, emergency repairs, and installations of power systems, UPS equipment, battery systems, and DC power solutions.
Diagnose complex technical issues with power equipment and develop repair strategies. Provide technical guidance and mentoring to junior technicians and apprentices.
Coordinate with customers, project managers, and engineering teams to plan and execute service projects. Ensure all work meets safety standards and quality requirements.
Maintain detailed service records, prepare technical reports, and document equipment conditions. Order parts and materials needed for repairs and maintenance.
Provide technical training to customers on equipment operation and maintenance procedures. Support sales teams with technical expertise during customer visits.
Ensure compliance with safety protocols and industry standards. Participate in on-call rotation for emergency service calls.

Requirements

High school diploma or equivalent required; technical certification or Associate's degree in electrical technology preferred. 5+ years of experience in power systems, UPS, or electrical equipment service.
Strong electrical and electronic troubleshooting skills. Experience with power system components, batteries, inverters, and control systems.
Ability to read electrical schematics, technical manuals, and equipment specifications. Leadership and mentoring capabilities.
Valid driver's license and clean driving record. Ability to obtain security clearances as needed for customer sites.
Strong communication skills for customer interaction and team leadership. Problem-solving abilities and attention to detail.

Physical Requirements

Ability to lift up to 70 pounds with assistance and 35 pounds independently.
Work in various environments including industrial facilities, data centers, and outdoor installations.
Climb ladders, work in confined spaces, and stand for extended periods.
Manual dexterity for electrical work and equipment manipulation.

Pre-Employment Requirements

All offers of employment are contingent upon successful completion of the following pre-employment screenings:

Blood draw

Non-DOT physical

9-panel drug screen (THC is not included)

These screenings are conducted once, prior to hire, and are not part of a recurring or annual testing program. However, employees remain subject to Reasonable Suspicion and Post-Accident drug and alcohol testing in accordance with company policy.

What We Offer

Why Work at American Power Systems?

At APS, we're committed to long-term relationships, not short-term wins—with our customers, suppliers, and especially our employees. We believe that team success beats individual credit, and that humor and humility matter just as much as technical skill. You'll work with a team that's supportive, helpful, and focused on solving real-world challenges. We're serious about professionalism and doing great work, but we don't take ourselves too seriously. If you value trust, teamwork, and shared laughter, you'll fit in just fine here.

What You Can Expect:

9 Holidays
Prorated amount of PTO based on your hire date, up to 96 hours, or based on state law
Paid Weekly
On-the-job training and opportunities for advancement
Employee health insurance: Medical & Prescription Drug, Dental, Vision
Voluntary Vision Buy-Up Plan
Voluntary Dental Buy-Up Plan
Employer Paid Basic Life & AD&D Insurance
Voluntary Additional Employee Life Insurance
Employer Paid Short-Term Disability
Employer Paid Long-Term Disability
Employee Assistance Program
Employee Health Advocate
401(k) match and Safe Harbor Employer Contribution
Roth 401(k) available
Christmas bonus of $150.00 minus taxes

Equal Opportunity Employer American Power Systems is proud to be an Equal Opportunity Employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, religion, gender, age, disability, veteran status, or any other protected characteristic. We're committed to creating an inclusive, respectful environment where everyone can do their best work.

Application Review: We use AI-powered tools to help review resumes and job applications. These tools are designed to focus on job-related qualifications and to identify relevant skills and experience so our hiring team can review applications more efficiently. AI does not make hiring decisions. All hiring decisions are made by people on our hiring team, with human review and oversight at every stage. Our hiring process, including the use of AI tools, is designed to support fairness, equal employment opportunity, and compliance with applicable anti-discrimination laws, and is periodically reviewed. If you have questions about this process or need an accommodation or alternative evaluation method, please contact hr@ampowersys.com

Learn more about American Power Systems at ampowersys.com

Questions? Send an email to jobs@ampowersys.com

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